Collected Works 1 The Art Of Listening


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This means that the inherent continuity in the analog process as opposed to the chopped, discrete sound-wave in digital travels all the way: from the original recording technology through the storage medium through the playback gear, and then even through the purposeful, undistracted way the record was put on by the bartender that Monday morning, whose name was Dane.

I asked, as one would ask a park ranger on top of a significant mountain.

The art of listening - Kathleen Macferran - TEDxRainier

Before putting the record on, he cleaned it with a Hunt EDA record brush, then let it run for a full side, as per the practice at Lion, from beginning to end. That act could be described as analog, too — as is any conscious move toward continuity.


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I asked him to diagnose my experience with the City record. Across a couple of days, we talked about unplugging, records as gateways, the possibility of a self-governing quiet place for listening, the depressingly appeasing quality of algorithmic choices, the stimulation of curiosity. And his diagnosis may well be correct. Vinyl records these days amount to one of two extremes: either dusty, embarrassing garbage or advanced-level consumables.

To turn that social life into a business, in a town like New York or Los Angeles, can easily result in a situation in which elite whiskey and Instagram moments are more important than communicative potential of the records themselves. Sometimes the waiters shush people. It is a listening place, not a D. Peanut Butter Wolf — the D. I love D. But when you remove their star power from the equation, which is precisely the situation when the waiter at your cafe or bar is putting on the records, you are forced to confront the music.

It is not like a hi-fi shop or an elite record store. No cryptically insecure male proprietor cut me a withering look. Nobody bothered me, and I was not subjected to advertising. I did not experience the usual American cafe-feeling of needing to be productive. In fact, I wondered whether this represented the best possible use for cafes: a total break in your waking hours. A cleaned window. An open window! Nighttime, on the other hand, is a different story. The room was full. What kind of bar plays something so calm and spacious and unresolving during party hours?

I understand.

Night is dynamic and complicated: so complicated that it turns great record collections and stupendous sound systems into background. By all means, come back at night with friends. But you may not reap the full promise of the place, the reason it exists at all. Get regular updates from NYT Cooking, with recipe suggestions, cooking tips and shopping advice.

An earlier version of this article misstated the London location of the listening bar Spiritland. This skill is not just speaking and writing; we often forget that one of the most important parts of it is listening. Listening is hard work and requires concentration 1. We do not listen efficiently because of our faulty listening habits.

Listening is something more than the physical process of hearing.


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  6. It is a matter of attitude and also an intellectual and emotional process 2. According to Hunsaker and Alessandra 1 , when people are listening, they can be placed in one of four general categories, i. Each category requires a particular depth of concentration and sensitivity from the listener, and trust and effective communication increase as we advance beyond the first type. Active listening AL is the highest and most effective level of listening, and it is a special communication skill.

    It is also a great strategy for having effective communication 3. It is based on complete attention to what a person is saying, listening carefully while showing interest and not interrupting 4. Active listening requires listening for the content, intent, and feeling of the speaker.

    The Art of Listening

    The active listener shows her or his interest verbally with questions and with non-verbal, visual cues signifying that the other person has something important to say 5. Active listening generally does not occur in hurried communications between two people 3. Review of different texts and references showed that we can consider three principal factors for AL, i. According to these factors, we can consider five subscales for active listening, i. The role of communication skill, especially listening, is very important for managers, because listening is a critical factor in their effectiveness, and creative managers are good listeners.

    So, many organizations try to improve this skill in their managers 11 , Listening requires the managers to understand that their staff and customers are important.

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    It is certain when leaders allocate time to listen actively, they build trust and commitment in their work and this is different from one-way communication and issuing orders to people Therefore, it is obvious that, if managers want to be successful, they should listen to their staff and customers and get their feedback In management, AL is an important factor of the client-centered therapy developed by C. Rodgers He brought into play AL for improving relationship between managers and workers in the organization. AL can improve interpersonal relationships and perception of confidence and respect, lessen tension, and provide a better environment for joint problem solving and sharing the information in organization In a guideline in Japan, AL was introduced as an important factor for reducing uneasiness and suffering in workers, and it was used for managing workers' stress through improving communication The value of active listening has been generally known, but it has not been studied in depth, especially in healthcare.

    So, healthcare organizations can train and retrain their different levels of managers, making them more efficient and compassionate leaders, which will lead to a better work environment for the staff, making the organization more successful. Although calls for action issued by Keshtkaran, Makarem, and Motaghed 21 — 23 emphasized the need for organizations to conduct research in active listening in Iran, the literature shows that the results of such research has not been used productively in active listening, especially by hospital managers Therefore, the aim of this study was to determine whether managers in hospitals listen actively.

    Moreover, since the listening styles between the top, middle, and first-level managers may vary according to their demographic features, we conducted additional analysis on managers' gender, age, education, marital status, positions, and the length of their employment. They had to active beds and to personnel.

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    The subjects included all managers, consisting of four top managers, 94 middle managers and medical supervisors, and 39 first-level managers. Active Listening skill among hospital managers was measured by self-made Active listening Skill Scale ALSS developed based on a literature review 7 — It consisted of 18 items with a 3-point Likert response option usually, sometime, and seldom with the key elements of active listening. It had five subscales, i. The validity of the content of the ALSS was explored by 10 organizational behavior and human resources management experts.

    The content validity of the ALSS was good and internal consistency was 0. The data were analyzed using descriptive and inferential statistics Pearson product-moment correlation coefficient, chi-squared test, and Multiple Linear Regression through IBM-SPSS 20, and the significance level was set to 0.

    Managers were asked to complete the ALSS questionnaires anonymously. This study was approved and supported by the Kerman University of Medical Sciences. Also it received the approval of the Ethics Committee of the University. The active listening mean score in hospital managers was 2. So, first-level managers rather than top managers and managers with lower levels of education were more skilled at postponing evaluation.

    The other characteristics of the respondents were the same Table 3. In our study, the active listening mean score of hospital managers was 2. Top managers in the hospitals were weaker in AL skill in than the first-level and middle managers, which might contribute to their eventful work and lack of training. Some studies have shown that most people are poor listeners In addition, listening studies in managers have displayed that their listening skill and Al skill were not excellent, which was in agreement with our findings In the AL subscales, hospital managers got the best score in showing interest skill and organizing information and the worst in avoiding interruptions.

    Showing interest is a great skill because managers by showing attention to the staff speaking excite them reveals their hidden ideas or their work related problems. It also helps staff become closer to their managers and perceive them as kind managers. In this study, managers were worst in avoiding interruption skill of AL. People need time to explore their thoughts and feelings, so by being silent, the speaker is allowed to continue speaking or looking for ideas.

    Silence is also helpful in preventing impairing and unnecessary interaction. Nevertheless, the managers in this study did not pay attention to this issue. The results showed that employment area can predict avoiding interruption, as health-administrator achieved higher score than clinical.

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    Types of management and education level were predictors of postponing evaluation skill. So, supervising in the first level of organization and having lower education affected positively the postponing evaluation skill. Length of employment was a significant predictor of showing interest and increases in length of employment can make managers be better in this skill. It may be manager experiences showed them that staff ideas or solutions can be so helpful in organizational problems, and this caused them to be more interested in hearing them and getting their ideas.

    Even though AL skill in hospital managers is associated with patients exposing their concerns 27 and is the first step towards patient-centered healthcare 28 and providing better work conditions for nurses and other staff members, comparatively few managers have received training regarding effective listening Hunsaker and Alessandra recommended that organizations learn AL skills to conquer their barriers 1. Therefore, it seems that using active listening in managerial communication can be very helpful in creating better work environments.

    Also, awareness and knowledge of the barriers, as well as the motivation to overcome them, are valuable for managers in organizations. The findings showed hospitals first-level and middle managers were better than top managers in AL skill. In AL subscales, hospital managers got the best score in showing interest skill and organizing information and the worst in avoiding interruption skill. Type of management and education can predict postponing evaluation and length of employment can predict showing interest.

    Active listening does not come naturally to most of us, and, like other communication skills, it must be learned and developed. So, there is a necessity for the development of strategies to create more awareness among hospital managers regarding the AL skill. Moreover, further research also should be focused on the development of interpersonal and communication skills among healthcare managers. Conflict of Interest: There is no conflict of interest to be declared. Authors' contributions: All authors contributed to this project and article equally.

    All authors read and approved the final manuscript. National Center for Biotechnology Information , U.


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      Collected Works 1 The Art Of Listening
      Collected Works 1 The Art Of Listening
      Collected Works 1 The Art Of Listening
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